QUESTIONS

QUESTION: A design I want is no longer available?

Most of our products are manufactured in limited numbers (unless listed as a stock item). If you love a design we recommend buying now to avoid disappointment.

QUESTION: Does the price of the cushion covers include the inner?

No. The price is for the cushion cover only.

QUESTION: How true are the product colours?

Buying anything online can be challenging at the best of times. You need to consider that it is impossible to show exact colour tones online as every computer monitor/smartphone has different monitor/screen settings. Please be aware we offer best photos to show true colour tone but there will be variation.

QUESTION: How much does shipping cost?

We offer a $6.95 flat rate shipping price Australia wide.

QUESTION: How long does it take to dispatch my order?

We try to pack and ship orders within 2 business days of receiving an order. If for any reason we are unable to process your order within 24 to 48 hours, you will be notified of delay via email.

QUESTION: How long does it take to receive my goods?

Most orders are dispatched within 2 business days of being placed. If there are any circumstances causing delay you will be notified via email. We ship via standard mail (not express) from Bribie Island, QLD. Most orders will be received within 7 days, remote areas may take slightly longer.

General time frames for delivery (once dispatched) are below: 

SEQ

1 to 3 days

QLD

2 to 5 days

NSW

2 to 6 days

VIC

3 to 7 days

SA

3 to 7 days

NT

4 to 8 days

WA

10 to 14 days


QUESTION: Can I pick up my order to save shipping costs?

Yes, we have pick up facilities by appointment only. You must contact us via email sales@bluecandy.com.au to arrange a pick up time. We are based at Bribie Island, QLD. We do not have viewing facilities, all orders must be placed online.  

QUESTION: Do you ship overseas?

We will ship overseas if a special request is made. All items are shipped via Australia Post and will be insured and track-able online. Please note delivery times can take up to 3 weeks due to international shipping time frames, we have no control over these delays. Due to varying costs in different countries, customers are responsible for payment of imports, taxes and any other costs involved with receiving goods into your country.    

QUESTION: What is your exchange policy?

We are happy to exchange items if you are not happy with your purchase as long as the items are unused. Items must be returned within 28 days of purchase. Used items will not be exchanged or refunded. 

QUESTION: How do I exchange my items.

We are happy to refund or exchange if you are unhappy with your purchase. Items must be returned unused.

For exchange please return to PO BOX 928 Bribie Island, QLD, 4507 within 28 days of delivery. Please include a note inside so staff know what to do with the returned items. Please include your details, and clear instructions on what items you would like to exchange for. If for any reason the chosen designs are no longer available once we receive your return items, a staff member will contact you to discuss options. We will invoice you for return shipping costs once items are received. Once payment is made we will return exchanged items. Customer is responsible for return shipping costs.

QUESTION: How do I return my items?

We are happy to refund or exchange if you are unhappy with your purchase. Items must be returned unused.

For a refund, please return to PO BOX 928, Bribie Island, 4507 within 28 days of delivery. Please include a note inside so staff know what to do with the return items. We only refund the costs of the goods, we do not refund shipping/handling charge. Customer is responsible for return shipping costs.

QUESTION: I need to exchange my items, how much will shipping cost?
Our flat rate shipping costs are $6.95  Please note: We do not negotiate on shipping costs.